Backup-Storage-System-Technician (f / m / d)

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German & English

This company represents the connected world with innovative and customer-centric IT solutions and services that contribute to the growth of companies, partners, and society.

Founded in 1986, this client is an Indian multinational technology service and consulting company. With over 145,000 employees, the company has offices in 90 countries, Germany being one of them. 

As an Associate –managed services you will provide 24x7 technical support for issues that involve infra services in the area of back and storage solution.

Your Tasks

  • Responsibilities include assessing issues and provide solutions for problems that cannot be handed by L1 team
  • You will monitor the health of data Center Storage IBM solution
  • You will be responsible for addressing issues faced by the system and take necessary actions
  • You will be responsible for performing necessary automation
  • You will be responsible for monitoring and management system alerts and notifications, and respond accordingly through service tickets
  • Keep the customers informed of incident progress, notifying them of updates for Service Requests


  • Good Understanding of on prem / cloud back-up and storage solution specially IBM
  • Highly efficient in performing troubleshooting of the issue and providing solution or recover from the failure condition
  • Backup & DR tool and infrastructure design & Implementation
  • Ability to create and update operational procedures (issues resolution, requests, administration procedures)
  • Implement & monitor ITIL process & Security tools
  • Understanding and ability to promptly diagnose and related problems and failures. Should have excellent organizational and problem-solving skills
  • Excellent oral and written communication skills. Ability to work well independently as well as in team
  • Azure certifications will be desirable 
  • Should be open to work in 24*7 environment
  • Must have excellent oral and written communication, presenting, meeting facilitation, negotiation, decision making, and problem-solving skills

Desired Skills & Qualifications
  • BE/B.Tech
  • 5-7 years of experience in Azure support
  • Experienced in a Service Desk environment
  • Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations
  • Good communication skills
  • Expert use of MS Office Suite
  • ITIL foundation Level certified (desirable)
  • Strong structural work methods, multitasking and time management skills
  • Excellent problem-solving skills.


  • Flexible working hours & remote work
  • Permanent employment
  • 30 days holiday
  • Corporate Benefits with over 600 well-known partner brands
  • Self-organization & autonomy
  • Development opportunities with more than 3000 courses for free

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Apply now and send us your application including your CV

Jetzt bewerben