This company represents the connected world with innovative and customer-centric IT solutions and services that contribute to the growth of companies, partners, and society.

Your Tasks

• Responsibilities include assessing issues and provide solutions for problems that cannot be handed by L1 team
  
• You will monitor the health of data Center Storage IBM solution
  
• You will be responsible for addressing issues faced by the system and take necessary actions
  
• You will be responsible for performing necessary automation
  
• You will be responsible for monitoring and management system alerts and notifications, and respond accordingly through service tickets
  
• Keep the customers informed of incident progress, notifying them of updates for Service Requests

Requirements

• Good Understanding of on prem / cloud back-up and storage solution specially IBM
  
• Highly efficient in performing troubleshooting of the issue and providing solution or recover from the failure condition
  
• Backup & DR tool and infrastructure design & Implementation
  
• Ability to create and update operational procedures (issues resolution, requests, administration procedures)
  
• Implement & monitor ITIL process & Security tools
  
• Understanding and ability to promptly diagnose and related problems and failures. Should have excellent organizational and problem-solving skills
  
• Excellent oral and written communication skills. Ability to work well independently as well as in team
  
• Azure certifications will be desirable 
  
• Should be open to work in 24*7 environment
  
• Must have excellent oral and written communication, presenting, meeting facilitation, negotiation, decision making, and problem-solving skills
  

• BE/B.Tech
  
• 5-7 years of experience in Azure support
  
• Experienced in a Service Desk environment
  
• Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations
  
• Good communication skills
  
• Expert use of MS Office Suite
  
• ITIL foundation Level certified (desirable)
  
• Strong structural work methods, multitasking and time management skills
  
• Excellent problem-solving skills.
  

Benefits

• Flexible working hours & remote work
  
• Permanent employment
  
• 30 days holiday
  
• Corporate Benefits with over 600 well-known partner brands
  
• Self-organization & autonomy
  
• Development opportunities with more than 3000 courses for free