14 years of experience in IT Infrastructure and cloud services. 6+ years of experience working in a customer-facing service delivery/technical account management role with a high level of accountability.
· 6+ years of experience in a customer-facing technical role (design/implementation/consulting) at a cloud services provider, managed .. As a key stakeholder in the program, you will work closely with the teams implementing the program, providing service input but also coaching in their move to Agile practices
· Cloud ( AWS and Azure ) assessment and migration project handling experience.
The candidate should be in German and must have a German-Speaking skill set.
· Must have a German-Speaking skill set.
· As a leader in the team, you will define new operating models and processes.
Working in a team, you will help identify and implement the necessary structures, roles & responsibilities required within the team.
Your role will define the cloud-centric measures and performance metrics that will track the effectiveness of the services we deliver to our customers.. · Excellent written and oral English communication skills to successfully engage with customers and colleagues. This role will require creating content such as whitepapers, presentations, project plans and other written deliverables.
· Track record of ramping up quickly in an evolving and challenging role.
· Well-honed troubleshooting skills at various levels of complexity.
· Ability to manage multiple tasks and projects in a fast-moving environment.
· Presentation skills; high degree of comfort with large and small audiences.